Fondazione GRINS
Growing Resilient,
Inclusive and Sustainable
Galleria Ugo Bassi 1, 40121, Bologna, IT
C.F/P.IVA 91451720378
Finanziato dal Piano Nazionale di Ripresa e Resilienza (PNRR), Missione 4 (Infrastruttura e ricerca), Componente 2 (Dalla Ricerca all’Impresa), Investimento 1.3 (Partnership Estese), Tematica 9 (Sostenibilità economica e finanziaria di sistemi e territori).



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Online reviews provide users with the opportunity to rate various types of items such as movies, music, and video games using a combination of numeric scores and textual comments. The study proposes a novel method that applies statistical matching on network-based covariates, with the aim to improve the estimation of the association between words and highly controversial items in online reviews.
The application of this method on a sample of 40,665 items from the website Metacritic detects 218 highly controversial items. The application supports the theory that controversies on Metacritic are driven with a sense of self-awareness of participating of an online controversy (‘review bombing’). Typical controversial topics (sexual identities, religious morality, politics) are associated with controversial reviews, too.
AKNOWLEDGEMENTS
This study was funded by the European Union - NextGenerationEU, in the framework of the GRINS - Growing Resilient, INclusive and Sustainable project (GRINS PE00000018). The views and opinions expressed are solely those of the authors and do not necessarily reflect those of the European Union, nor can the European Union be held responsible for them.
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